I've been known to procrastinate from time to time. Yes, it's true. I know it's hard to believe, but I too succumb to the wiles of sitting on my ass and doing nothing. Or sitting on my ass and watching TV when I should be learning the entire part of Master Page for a production of Merry Wives of Windsor I am doing in a week and 2 days.
TANGENT: Recently my dear friend called looking to find a NY actor to fill the spot left vacant by another mutual "friend" who had agreed to do a part in his play but bailed at the last minute. I racked my brain but came up short. When I heard the play and the part - one I played many years ago - I volunteered myself. Good idea or bad idea, the jury is currently out. I was then given a larger part so that my friend could play the smaller part and focus on directing. Cool. I've always been a bit of a complainer when it came to the size of my role so now I've been given the opportunity to stretch my wings and fly. Awesome. And I have a weekend to learn the role then getting 3 days of rehearsal and do the show once. No complaints, just mildly inconvenient to have to learn the entire play in a weekend. I'll be posting to let you know how that went...
Back to the procrastination rant. So, while I should be learning my lines right now or listening to a lecture and not writing this I am reminded of how technology is supposed to help us and not hinder us. HA HA HA... Technological problems have become the new form of procrastination. I have had all my computers crash on me in the last month. Two of the three essentially in the same week. So what does that make me? A magnet for tech support? I think so. Deep down I think I am paying for the previous blog and being sent to "we are experiencing extremely high call volume" land.
The first was the Mac. Macs don't crash, their crash proof! Well, not a whole truth. While my Mac didn't crash it was mysteriously loosing available free space on the hard drive. Such that a 100 gig hard drive with about 70 gigs of info on it only had 252 megs of free space. To educate you on the danger of this, when the hard drive has no available free space it is unable to run key processes that are vital to it's proper functioning. When it can no longer function properly, well it goes straight to hell in a hand basket taking everything with it. So the solution from the genius' at the genius bar was to wipe the hard drive and reinstall everything and, then, see what happens. Joy. We did that. I haven't had the wherewithal to pay attention to the free space because for the last 4 days I've been in reinstall limbo. Sometimes the programs work sometimes they don't and that means, yup you guessed it, more customer support! Christ I've talked to everyone and spent about 15 hours either in person or on the phone for the Mac. That's just the Mac. The next step, if this archive and install (as they call it) doesn't work is to demand a new computer! I swear... 15 hours. Remember that.
On to the PC. Dell is not so well oiled a machine as Mac. Either because they are larger and pay less attention to the consumer or because they are lager and pay less attention to the consumer. Either way, they are larger and pay less attention to the consumer. And they outsource to India which, no offense, makes communicating a problem that much more difficult when dealing with the ever present If/Then scenario computer system they use. On a side note have you ever noticed that all the tech people in India are named Mike or Tom or Andy. They are so not Mike or Tom or Andy. Just an observation.
Well, it began as a small crash and a screen saying "if you are seeing this for the first time restart your computer blah blah blah." So I restarted my computer. Then Go Back - a program designed to help prevent loss of information in the event of a crash - tells me that it has shut the computer down because a problem has occurred and I should restart the computer and then reinstall Go Back. Huh? Well, I did that and all seemed OK. Then this started happening over and over and over again. So I decided to see if I was still under warrantee. Yup! Thank God at least I won't have to pay for... What the fuc...? That would be the screen going completely insane. Mosaic tiles of pretty purple and blue. Psychedelic patterns that remind me of the acid trips I never took. Well, we're definitely calling Del now. So I did. I mentioned the problem with the hard drive but we got way into the screen issue. That ended (4 hours later) with a tech being called to replace the video card and the screen. OK what about the hard drive... exactly.
The next day the screen was working again. Joy. The tech, Mario, was scheduled to come but didn't. Called me late in the day and told me he couldn't make it until late the next day. Crap. But it's working now so not so so bad. Well, that's when the screen went again. Back on the phone with Dell. With the screen gone he couldn't remotely access my computer to fix it and run diagnostics from his end. More time wasted. Finally it was left that the computer video card and screen needed to be replaced and then he would call me on Monday between 3 and 5. That phone call was 3 1/2 hour and the tech visit was 2 hours.
I went to turn the computer on today and I got a blue screen right off the bat "un-mountable volume." For the layman, that means YOUR COMPUTER IS FUCKED AND I REALLY HOPE YOU BACKED UP ALL YOUR INFO CAUSE ITS GONE!!! Well, I can't wait for that phone call from Dell on Monday.
I pose the question again, who needs to procrastinate when they have computer problems? I was unable to do any work. None, but man did I play a lot of FreeCell while waiting for the computer to boot up - 10 to 15 minutes a pop. A computer should take no longer than 2 minutes, really. So, Tech support in my opinion has become the modern procrastination. That and blogging.
The upside of all this is one of my bosses called me today asking if a new computer would solve my problems. Well, a new office computer will definitely solve my office problems, however, it will not in any form or fashion solve the fact that I have an un-mountable drive in my personal computer that is sitting like a large paper-weight on my office desk. All this means is I have another series of hours awaiting me in the upcoming week with Dell Tech support. Maybe I should give up working and become a professional tech support caller. Yeah, that's what I'll do. Because Tech support is so much fun and so helpful and so time efficient.
To all you who think that computers have made our lives easier I say, sit down and shut up. Easier is not the word I'd use.